Our Privacy Policy: User Data Protection Guidelines
DDDPH Privacy Policy
We keep this straightforward. Here is exactly what data we hold on you, why we need it, and what you can do about it at any time.
Who Is Responsible for Your Data
DDDPH is the data controller for all personal information collected through this website and mobile app. We operate under a valid PAGCOR license and comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules.
If you have any questions about how your data is handled, contact our Data Protection Officer directly through the Live Chat support channel or by emailing the address listed in your account settings.
What Data We Collect and Why
We only collect what we actually need. Every category below has a specific, lawful reason behind it.
Identity and Contact Information
- Full legal name
- Date of birth
- Mobile number
- Email address
- Government-issued ID (for KYC)
Financial and Transaction Data
- GCash or Maya wallet details
- Bank account name and number
- Deposit and withdrawal history
- Bet amounts and game records
Device and Technical Data
- IP address and approximate location
- Device type, OS, and browser
- Session timestamps and duration
- App version in use
Behavioral and Usage Data
- Games played and frequency
- Bonus claims and usage patterns
- Support chat transcripts
- Pages visited within the platform
How We Use Your Information
Every piece of data we collect has a specific job. Nothing is held without a reason.
Account Management and Verification
Your name, mobile number, and ID documents are used to create and verify your account, process withdrawals to the correct wallet, and comply with PAGCOR’s KYC requirements.
Fraud Prevention and Security
Device data, IP addresses, and session logs help us detect unauthorized access, flag suspicious transactions, and protect your balance from third-party interference.
Personalized Bonuses and Promotions
Gameplay and usage patterns help us show you relevant offers. You can opt out of personalized promotions at any time through your account settings without affecting your ability to play.
Customer Support
Support chat transcripts and account history are used to resolve disputes, answer questions accurately, and improve the quality of our service over time.
Your Rights Over Your Data
Under the Philippine Data Privacy Act, you have six specific rights. Here is what each one means in plain terms and how to use them.
Right to Access
You can request a full copy of the personal data we hold on you at any time. We will deliver it within 15 business days of your request via Live Chat.
Right to Correction
If any information we hold is inaccurate or outdated, you can request a correction. Name changes require a supporting government ID.
Right to Erasure
You can request deletion of your data when it is no longer needed. Note that we are legally required to retain certain financial records for up to 5 years under AMLC regulations.
Right to Object
You can object to your data being used for marketing or profiling purposes. Objecting to these uses will not affect your account or your ability to play and withdraw.
Right to Portability
You can request your data in a structured, machine-readable format (CSV or JSON) so you can transfer it to another service if you choose to close your account.
Right to File a Complaint
If you believe your data rights have been violated, you can file a complaint directly with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.
Cookies and Tracking
We use three types of cookies. Two are required for the platform to work. One is optional and you can turn it off.
| Cookie Type | What It Does | Status |
|---|---|---|
| Essential | Keeps you logged in, remembers your session, and enables secure payment flows. The platform cannot function without these. | Required |
| Functional | Remembers your language preference, game filters, and display settings so you do not have to reset them every visit. | Required |
| Analytics | Tracks which pages and features are used most so we can improve the platform. No personally identifiable information is included in these reports. | Optional |
To opt out of analytics cookies, go to Account Settings → Privacy and toggle off “Usage Analytics.” This takes effect immediately.
How Long We Keep Your Data
Active account data is retained for as long as your account remains open. When you close your account, most personal data is deleted within 30 days.
Financial transaction records, KYC documents, and bet history are kept for a minimum of 5 years after account closure. This is a legal requirement under the Anti-Money Laundering Act and PAGCOR regulations. We cannot waive this retention period regardless of your request.
Support chat logs are retained for 12 months. Analytics data is anonymized after 90 days and cannot be traced back to your account.
Questions About Your Privacy
For any privacy-related request, including data access, correction, or deletion, contact our Data Protection Officer through the 24/7 Live Chat on dddph.org.ph. State your request clearly and include your registered mobile number for identity verification.
We respond to all privacy requests within 15 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission at privacy.gov.ph.
Your Data Is Safe. Your Winnings Are Yours.
Play on a PAGCOR-licensed platform that takes your privacy seriously and pays out fast.